The share of bank account holders who processed banking matters via online banking decreased but remained relatively high in Italy between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs via PC or laptop dropped from 63 percent in 2019 to 49 percent in the third quarter of 2024. Despite the downward trend, online banking remained one of the primary methods to process banking affairs in Italy.
Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 3rd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Statista. (October 7, 2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 3rd quarter 2024 [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/1395728/online-banking-penetration-in-italy/
Statista. "Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/1395728/online-banking-penetration-in-italy/
Statista. (2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/1395728/online-banking-penetration-in-italy/
Statista. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) in Italy from 1st Half 2019 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1395728/online-banking-penetration-in-italy/
Statista, Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1395728/online-banking-penetration-in-italy/ (last visited December 31, 2024)
Share of bank account holders processing banking matters via online banking (PC or laptop) in Italy from 1st half 2019 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1395728/online-banking-penetration-in-italy/
