Online banking usage dropped notably in Brazil between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters via online banking (PC or laptop) was 29 percent in the second quarter of 2024, down from 44 percent in the first half of 2019. While online banking usage dropped, mobile banking usage increased during the same period.
Share of bank account holders processing banking matters via online banking (PC or laptop) in Brazil from 1st half 2019 to 2nd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (July 28, 2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Brazil from 1st half 2019 to 2nd quarter 2024 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1395398/online-banking-penetration-in-brazil/
Statista. "Share of bank account holders processing banking matters via online banking (PC or laptop) in Brazil from 1st half 2019 to 2nd quarter 2024." Chart. July 28, 2024. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1395398/online-banking-penetration-in-brazil/
Statista. (2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Brazil from 1st half 2019 to 2nd quarter 2024. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1395398/online-banking-penetration-in-brazil/
Statista. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) in Brazil from 1st Half 2019 to 2nd Quarter 2024." Statista, Statista Inc., 28 Jul 2024, https://www.statista.com/statistics/1395398/online-banking-penetration-in-brazil/
Statista, Share of bank account holders processing banking matters via online banking (PC or laptop) in Brazil from 1st half 2019 to 2nd quarter 2024 Statista, https://www.statista.com/statistics/1395398/online-banking-penetration-in-brazil/ (last visited December 22, 2024)
Share of bank account holders processing banking matters via online banking (PC or laptop) in Brazil from 1st half 2019 to 2nd quarter 2024 [Graph], Statista, July 28, 2024. [Online]. Available: https://www.statista.com/statistics/1395398/online-banking-penetration-in-brazil/
