Mobile banking usage increased rapidly between 2019 and 2024 among bank account holders in Germany, with 52 percent of all bank account holders processing banking matters via mobile banking in the second quarter of 2024. According to Statista's Consumer Insights, the share of respondents who processed banking affairs via smartphone or tablet increased from 28 percent in 2019 to 52 percent in 2024. Despite the rapid increase in mobile banking usage, online banking remained the most popular method to process banking affairs in Germany.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 2nd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (September 8, 2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 2nd quarter 2024 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 2nd quarter 2024." Chart. September 8, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista. (2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 2nd quarter 2024. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in Germany from 1st Half 2019 to 2nd Quarter 2024." Statista, Statista Inc., 8 Sep 2024, https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 2nd quarter 2024 Statista, https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/ (last visited November 21, 2024)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 2nd quarter 2024 [Graph], Statista, September 8, 2024. [Online]. Available: https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
