Mobile banking usage increased rapidly between 2019 and 2024 among bank account holders in Germany, with 51 percent of all bank account holders processing banking matters via mobile banking in the third quarter of 2024. According to Statista's Consumer Insights, the share of respondents who processed banking affairs via smartphone or tablet increased from 28 percent in 2019 to 51 percent in 2024. With the rapid increase in mobile banking usage, it became the most popular method to process banking affairs in Germany.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 3rd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 3rd quarter 2024 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista. (2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in Germany from 1st Half 2019 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/ (last visited December 22, 2024)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Germany from 1st half 2019 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1395370/mobile-banking-penetration-in-germany/
