Willingness to change primary bank in the UK 2019-2023, by quarter
Willingness to change primary banks increased notably between 2019 and 2024 among bank account holders in the United Kingdom (UK). According to Statista's Consumer Insights, the share of bank account holders who were willing to change their primary bank on the next possible occasion was 25 percent in the first quarter of 2024, seven percentage points higher than in the first half of 2019. Customers were even more likely to switch banks in the United States, where over a third of respondents indicated their willingness to change financial services provider at the end of 2024.