Satisfaction with primary bank in the UK 2019-2024, by quarter

Published by Statista Research Department, May 30, 2024

Customer satisfaction with primary banks remained more or less the same between 2019 and 2024 among bank account holders in the United Kingdom (UK). According to Statista's Consumer Insights, the share of bank account holders who were satisfied with their primary bank was 86 percent in the first quarter of 2024. In comparison, customer satisfaction in the United States was slightly lower during the same period.

Share of customers satisfied with their primary banks in the United Kingdom (UK) from 1st half 2019 to 1st quarter 2024

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Source

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Release date

May 2024

Region

United Kingdom

Survey time period

H1 2019 to Q1 2024

Number of respondents

4,003 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick)." One selection of the following answers were possible:
- Very satisfied
- Satisfied
- Neither satisfied nor dissatisfied
- Dissatisfied
- Very dissatisfied
- Don't know


The displayed figures were recorded based on the above question. The number of respondents differs in each survey update. More information on the methodology can be found here.

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