Customer satisfaction with primary banks remained more or less the same between 2019 and 2024 among bank account holders in the United Kingdom (UK). According to Statista's Consumer Insights, the share of bank account holders who were satisfied with their primary bank was 86 percent in the third quarter of 2024. In comparison, customer satisfaction in the United States was slightly lower during the same period.
Share of customers satisfied with their primary banks in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024
The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick)." One selection of the following answers were possible: - Very satisfied - Satisfied - Neither satisfied nor dissatisfied - Dissatisfied - Very dissatisfied - Don't know
The displayed figures were recorded based on the above question. The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of customers satisfied with their primary banks in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1395175/satisfaction-with-primary-bank-in-the-uk/
Statista. "Share of customers satisfied with their primary banks in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1395175/satisfaction-with-primary-bank-in-the-uk/
Statista. (2024). Share of customers satisfied with their primary banks in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1395175/satisfaction-with-primary-bank-in-the-uk/
Statista. "Share of Customers Satisfied with Their Primary Banks in The United Kingdom (Uk) from 1st Half 2019 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1395175/satisfaction-with-primary-bank-in-the-uk/
Statista, Share of customers satisfied with their primary banks in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1395175/satisfaction-with-primary-bank-in-the-uk/ (last visited December 23, 2024)
Share of customers satisfied with their primary banks in the United Kingdom (UK) from 1st half 2019 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1395175/satisfaction-with-primary-bank-in-the-uk/
