Online banking usage in Germany 2019-2024, by quarter

Published by Statista Research Department, Dec 23, 2024

The share of bank account holders who processed banking matters via online banking (PC or laptop) decreased notably in Germany between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs via PC or laptop dropped from 70 percent in 2019 to 50 percent in the third quarter of 2024. Despite the downward trend, online banking remained the primary method to process banking affairs in Germany.

Share of bank account holders processing banking matters via online banking (PC or laptop) in Germany from 1st half 2019 to 3rd quarter 2024

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Source

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Release date

October 2024

Region

Germany

Survey time period

H1 2019 to Q3 2024

Number of respondents

5,905 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know

The number of respondents differs in each survey update. More information on the methodology can be found here.

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