The share of bank account holders who processed banking matters via online banking (PC or laptop) decreased notably in Germany between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs via PC or laptop dropped from 70 percent in 2019 to 52 percent in the second quarter of 2024. Despite the downward trend, online banking remained the primary method to process banking affairs in Germany.
Share of bank account holders processing banking matters via online banking (PC or laptop) in Germany from 1st half 2019 to 2nd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (September 8, 2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Germany from 1st half 2019 to 2nd quarter 2024 [Graph]. In Statista. Retrieved November 24, 2024, from https://www.statista.com/statistics/1395149/online-banking-penetration-in-germany/
Statista. "Share of bank account holders processing banking matters via online banking (PC or laptop) in Germany from 1st half 2019 to 2nd quarter 2024." Chart. September 8, 2024. Statista. Accessed November 24, 2024. https://www.statista.com/statistics/1395149/online-banking-penetration-in-germany/
Statista. (2024). Share of bank account holders processing banking matters via online banking (PC or laptop) in Germany from 1st half 2019 to 2nd quarter 2024. Statista. Statista Inc.. Accessed: November 24, 2024. https://www.statista.com/statistics/1395149/online-banking-penetration-in-germany/
Statista. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) in Germany from 1st Half 2019 to 2nd Quarter 2024." Statista, Statista Inc., 8 Sep 2024, https://www.statista.com/statistics/1395149/online-banking-penetration-in-germany/
Statista, Share of bank account holders processing banking matters via online banking (PC or laptop) in Germany from 1st half 2019 to 2nd quarter 2024 Statista, https://www.statista.com/statistics/1395149/online-banking-penetration-in-germany/ (last visited November 24, 2024)
Share of bank account holders processing banking matters via online banking (PC or laptop) in Germany from 1st half 2019 to 2nd quarter 2024 [Graph], Statista, September 8, 2024. [Online]. Available: https://www.statista.com/statistics/1395149/online-banking-penetration-in-germany/
