Branch banking usage in the United Kingdom (UK) decreased notably between 2019 and 2024, though remained relatively stable between 2021 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs in person in a branch dropped from 36 percent in 2019 to 28 percent by the end of 2021, then remained between 28 and 30 percent until the second quarter of 2024. Branch banking usage was significantly higher in the U.S. during the same period, where almost half of all respondents still processed banking matters in person in 2024.
Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 2nd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (July 28, 2024). Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 2nd quarter 2024 [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/1395100/branch-banking-penetration-in-the-uk/
Statista. "Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 2nd quarter 2024." Chart. July 28, 2024. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/1395100/branch-banking-penetration-in-the-uk/
Statista. (2024). Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 2nd quarter 2024. Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/1395100/branch-banking-penetration-in-the-uk/
Statista. "Share of Bank Account Holders Processing Banking Matters in Person in a Branch in The United Kingdom (Uk) from 1st Half 2019 to 2nd Quarter 2024." Statista, Statista Inc., 28 Jul 2024, https://www.statista.com/statistics/1395100/branch-banking-penetration-in-the-uk/
Statista, Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 2nd quarter 2024 Statista, https://www.statista.com/statistics/1395100/branch-banking-penetration-in-the-uk/ (last visited December 19, 2024)
Share of bank account holders processing banking matters in person in a branch in the United Kingdom (UK) from 1st half 2019 to 2nd quarter 2024 [Graph], Statista, July 28, 2024. [Online]. Available: https://www.statista.com/statistics/1395100/branch-banking-penetration-in-the-uk/
