Processes in banking affairs in the U.S. 2024

Published by Statista Research Department, May 30, 2024

Mobile banking was the primary method to process banking matters among bank account holders in the United States in the first quarter of 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters on smartphone or tablet was 63 percent. Branch banking ranked second with 46 percent, surpassing online banking with 42 percent. Online banking usage dropped significantly between 2019 and 2024.

Methods of processing banking affairs in the United States in 1st quarter 2024

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Source

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Release date

May 2024

Region

United States

Survey time period

April 4, 2023 to March 24, 2024

Number of respondents

9,292 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections were possible.

More information on the methodology can be found here.

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Topics

Banking industry in the U.S.Credit cards in the United StatesFinancial marketsBank of AmericaCommercial banks in the U.S.
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