Mobile banking usage increased overall between 2019 and 2024 among bank account holders in the United States, though at a slow pace. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters on their smartphone or tablet was 62 percent in the second quarter of 2024, four percentage points more than in the first half of 2019. While mobile banking usage increased, the popularity of branch banking decreased during the same period.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 2nd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick). Multiple selections of the following answers were possible:
In person in a branch
Mobile (smartphone / tablet)
Online (PC / laptop)
Telephone banking
Other
Don't know
The number of respondents differ in each survey update. More information on the methodology can be found here.
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Statista. (July 28, 2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 2nd quarter 2024 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1394885/mobile-banking-penetration-in-us/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 2nd quarter 2024." Chart. July 28, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1394885/mobile-banking-penetration-in-us/
Statista. (2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 2nd quarter 2024. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1394885/mobile-banking-penetration-in-us/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in The United States from 1st Half of 2019 to 2nd Quarter 2024." Statista, Statista Inc., 28 Jul 2024, https://www.statista.com/statistics/1394885/mobile-banking-penetration-in-us/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 2nd quarter 2024 Statista, https://www.statista.com/statistics/1394885/mobile-banking-penetration-in-us/ (last visited December 21, 2024)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in the United States from 1st half of 2019 to 2nd quarter 2024 [Graph], Statista, July 28, 2024. [Online]. Available: https://www.statista.com/statistics/1394885/mobile-banking-penetration-in-us/
