T-Mobile's 5G home internet service topped a 2024 customer satisfaction survey of non-fiber internet service providers (ISPs), while rival operator Verizon's 5G service ranked second. 5G home internet services, often termed 5G fixed wireless access (5G FWA), use 5G mobile networks to offer fast, reliable internet connections to fixed premises.
Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024
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Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024
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The source provides the following information: "The American Customer Satisfaction Index (ACSI®) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from roughly 200,000 responses annually as inputs to an econometric model for analyzing customer satisfaction with approximately 400 companies in about 40 industries and 10 economic sectors, including various services of federal and local government agencies. ACSI results are released throughout the year, with all measures reported on a scale of 0 to 100."
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Petroc Taylor
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ACSI®. (June 4, 2024). Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024 [Graph]. In Statista. Retrieved April 25, 2025, from https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
ACSI®. "Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024." Chart. June 4, 2024. Statista. Accessed April 25, 2025. https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
ACSI®. (2024). Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024. Statista. Statista Inc.. Accessed: April 25, 2025. https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
ACSI®. "Customer Satisfaction Index Scores for Non-fiber Internet Service Providers in The United States in 2024." Statista, Statista Inc., 4 Jun 2024, https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
ACSI®, Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024 Statista, https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/ (last visited April 25, 2025)
Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024 [Graph], ACSI®, June 4, 2024. [Online]. Available: https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
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