T-Mobile's 5G home internet service topped a 2024 customer satisfaction survey of non-fiber internet service providers (ISPs), while rival operator Verizon's 5G service ranked second. 5G home internet services, often termed 5G fixed wireless access (5G FWA), use 5G mobile networks to offer fast, reliable internet connections to fixed premises.
Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024
The source provides the following information: "The American Customer Satisfaction Index (ACSI®) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from roughly 200,000 responses annually as inputs to an econometric model for analyzing customer satisfaction with approximately 400 companies in about 40 industries and 10 economic sectors, including various services of federal and local government agencies. ACSI results are released throughout the year, with all measures reported on a scale of 0 to 100."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (June 4, 2024). Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
ACSI®. "Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024." Chart. June 4, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
ACSI®. (2024). Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
ACSI®. "Customer Satisfaction Index Scores for Non-fiber Internet Service Providers in The United States in 2024." Statista, Statista Inc., 4 Jun 2024, https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
ACSI®, Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024 Statista, https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/ (last visited December 30, 2024)
Customer satisfaction index scores for non-fiber internet service providers in the United States in 2024 [Graph], ACSI®, June 4, 2024. [Online]. Available: https://www.statista.com/statistics/1394811/customer-satisfaction-non-fiber-isp-us/
