Artificial intelligence applied to payments did not yet have a high adoption rate among consumers in early 2023. Indeed, a survey held in 14 different countries across North America, Europe, and Latin America observes that consumer were not comfortable yet with the idea. This revealed itself, especially, in the reply from 10 percent of the respondents that they would perhaps use artificial intelligence in two years time, when it had become more established. The two main reasons for this reluctance, so the source notes, were a lack of awareness and concerns on security. Consumers might not be aware of machine learning processes running in the background, or lack the education on any potential benefits.
Share of consumers worldwide who indicate they feel comfortable with using artificial intelligence (AI) for digital payments as of 2023
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Share of consumers worldwide who indicate they feel comfortable with using artificial intelligence (AI) for digital payments as of 2023
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Argentina, Austria, Brazil, Bulgaria, Canada, Chile, Colombia, Ecuador, Germany, Italy, Mexico, Peru, United Kingdom, United States
Survey time period
April 2023
Number of respondents
14,500 respondents
Age group
18 years and older
Special properties
Consumers; The source did not survey respondents from the Asia-Pacific region
Method of interview
Email survey
Supplementary notes
The source does not provide information on the original wording used during the survey. Thus, the wording chosen for this statistic may differ slightly from the one in the survey.
The results have been weighted to represent the entire population.
The source lists three specific uses cased for artificial intelligence within payments: AI-powered checkouts, smart wallets, and payment chatbots.
Citation formats
Raynor de Best
Content expert covering payments and (crypto)currencies
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Paysafe Group. (May 31, 2023). Share of consumers worldwide who indicate they feel comfortable with using artificial intelligence (AI) for digital payments as of 2023 [Graph]. In Statista. Retrieved April 27, 2025, from https://www.statista.com/statistics/1393671/consumer-interest-in-ai-digital-payments/
Paysafe Group. "Share of consumers worldwide who indicate they feel comfortable with using artificial intelligence (AI) for digital payments as of 2023." Chart. May 31, 2023. Statista. Accessed April 27, 2025. https://www.statista.com/statistics/1393671/consumer-interest-in-ai-digital-payments/
Paysafe Group. (2023). Share of consumers worldwide who indicate they feel comfortable with using artificial intelligence (AI) for digital payments as of 2023. Statista. Statista Inc.. Accessed: April 27, 2025. https://www.statista.com/statistics/1393671/consumer-interest-in-ai-digital-payments/
Paysafe Group. "Share of Consumers Worldwide Who Indicate They Feel Comfortable with Using Artificial Intelligence (Ai) for Digital Payments as of 2023." Statista, Statista Inc., 31 May 2023, https://www.statista.com/statistics/1393671/consumer-interest-in-ai-digital-payments/
Paysafe Group, Share of consumers worldwide who indicate they feel comfortable with using artificial intelligence (AI) for digital payments as of 2023 Statista, https://www.statista.com/statistics/1393671/consumer-interest-in-ai-digital-payments/ (last visited April 27, 2025)
Share of consumers worldwide who indicate they feel comfortable with using artificial intelligence (AI) for digital payments as of 2023 [Graph], Paysafe Group, May 31, 2023. [Online]. Available: https://www.statista.com/statistics/1393671/consumer-interest-in-ai-digital-payments/
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