Branch banking usage decreased overall between 2019 and 2024 but remained relatively high among bank account holders in the United States. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters in person in a branch was 46 percent in the first quarter of 2024, seven percentage points less than in the first half of 2019. Branch banking usage dropped rather notably in 2019 and 2020 but remained stable since then. While the popularity of branch banking dropped, mobile banking usage increased during the same period.
Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 1st quarter 2024
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The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)". Multiple selections of the following answers were possible:
In person in a branch
Mobile (smartphone / tablet)
Online (PC / laptop)
Telephone banking
Other
Don't know
The number of respondents differ in each survey update. More information on the methodology can be found here.
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Statista. (May 24, 2024). Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 1st quarter 2024 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
Statista. "Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 1st quarter 2024." Chart. May 24, 2024. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
Statista. (2024). Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 1st quarter 2024. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
Statista. "Share of Bank Account Holders Processing Banking Matters in Person in a Branch in The United States from 1st Half 2019 to 1st Quarter 2024." Statista, Statista Inc., 24 May 2024, https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
Statista, Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 1st quarter 2024 Statista, https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/ (last visited July 22, 2024)
Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 1st quarter 2024 [Graph], Statista, May 24, 2024. [Online]. Available: https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
