Branch banking usage in the U.S. 2019-2024, by quarter

Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 3rd quarter 2024

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Source

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Release date

October 2024

Region

United States

Survey time period

H1 2019 to Q3 2024

Number of respondents

9,237 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)". Multiple selections of the following answers were possible:

  • In person in a branch
  • Mobile (smartphone / tablet)
  • Online (PC / laptop)
  • Telephone banking
  • Other
  • Don't know


  • The number of respondents differ in each survey update. More information on the methodology can be found here.

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