Branch banking usage decreased overall between 2019 and 2024 but remained relatively high among bank account holders in the United States. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters in person in a branch was 45 percent in the fourth quarter of 2024, eight percentage points less than in the first half of 2019. Branch banking usage dropped rather notably in 2019 and 2020 but remained stable since then. While the popularity of branch banking dropped, mobile banking usage increased during the same period.
Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 4th quarter 2024
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Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 4th quarter 2024
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The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)". Multiple selections of the following answers were possible:
In person in a branch
Mobile (smartphone / tablet)
Online (PC / laptop)
Telephone banking
Other
Don't know
The number of respondents differ in each survey update. More information on the methodology can be found here.
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Statista. (January 6, 2025). Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 4th quarter 2024 [Graph]. In Statista. Retrieved April 02, 2025, from https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
Statista. "Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 4th quarter 2024." Chart. January 6, 2025. Statista. Accessed April 02, 2025. https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
Statista. (2025). Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 4th quarter 2024. Statista. Statista Inc.. Accessed: April 02, 2025. https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
Statista. "Share of Bank Account Holders Processing Banking Matters in Person in a Branch in The United States from 1st Half 2019 to 4th Quarter 2024." Statista, Statista Inc., 6 Jan 2025, https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
Statista, Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 4th quarter 2024 Statista, https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/ (last visited April 02, 2025)
Share of bank account holders processing banking matters in person in a branch in the United States from 1st half 2019 to 4th quarter 2024 [Graph], Statista, January 6, 2025. [Online]. Available: https://www.statista.com/statistics/1389754/branch-banking-penetration-in-the-us/
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