Customer satisfaction of U.S. car rental companies by benchmark 2023-2024

Published by Statista Research Department, Apr 25, 2024
In 2024, most U.S. customers surveyed were satisfied with the reliability of mobile apps for car rental companies. This benchmark had an ACSI® score of 84 in 2024, compared to 82 in 2023. The quality of mobile apps was also among the highest scoring benchmarks recording a customer satisfaction score of 83 in 2024.

American Customer Satisfaction Index scores for car rental benchmarks in the United States from 2023 to 2024

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Release date

April 2024

Region

United States

Survey time period

2023-2024

Number of respondents

16,352 interviews

Supplementary notes

The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.

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