In 2024, car rental companies had an average American Customer Satisfaction Index (ACSI®) score of 77, with National scoring the highest at 84. This was an increase of eight percent year-over-year for National, which scored 78 in 2023. In 2024, National was able to overtake Alamo, which had been the leading car rental provider in 2023, in terms of customer satisfaction.
American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024
The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
* The American Customer Satisfaction Index for Sixt was not measured in 2024.
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ACSI®. (April 23, 2024). American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/
ACSI®. "American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024." Chart. April 23, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/
ACSI®. (2024). American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/
ACSI®. "American Customer Satisfaction Index Scores for Car Rental Companies in The United States from 2023 to 2024." Statista, Statista Inc., 23 Apr 2024, https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/
ACSI®, American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024 Statista, https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/ (last visited November 21, 2024)
American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024 [Graph], ACSI®, April 23, 2024. [Online]. Available: https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/
