PayPal use in U.S. 2024

PayPal adoption for online shopping in the United States continued to decline in early 2024, making it less popular of a payment method. This is according to two different questions asked throughout multiple surveys from Statista's Consumer Insights. The numbers shown here refer to the share of respondents who indicated they used PayPal in the past 12 months, either for POS transactions with a mobile device in stores and restaurants or for online shopping. More than half of the respondents from the U.S. indicated they had used PayPal in a POS setting between July 2023 and June 2024 - with an additional seven out of 10 saying they used PayPal during this same time for online payments.

PayPal usage either for online payments or at POS in the United States from 2018 to 2nd quarter of 2024

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Release date

July 2024

More information

Region

United States

Survey time period

July 3, 2023, to June 17, 2024

Number of respondents

12,000+ per country

Age group

18-64 years

Special properties

Internet users; respondents who used online payment methods or mobile payment methods in the past 12 months

Method of interview

Online survey

Supplementary notes

The questions were phrased by the source as follows: "Which online payment services have you used in the past 12 months? (multi-pick)" and "Which of these services have you used in the past 12 months to pay in stores, restaurants or other points of sale with your smartphone? (multi-pick)".

Some countries in Statista's Global Consumer Survey are part of an extended questionnaire. More information on the methodology can be found here.

For countries/territories receiving the extended questionnaire the Global Consumer Survey utilizes a rolling survey system with four survey waves per year: The most recent data set contains the interviews of the last 12 months. This ensures trend stability and a higher number of interviews available for analysis, allowing you to adequately analyze smaller target groups, media and brands.

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