Hotel customer satisfaction index in South Korea 2024

Published by Statista Research Department, Sep 17, 2024

According to the National Customer Satisfaction Index (NCSI) 2024, Walkerhill Hotels & Resorts and Lotte Hotels & Resorts both scored the highest among hotels on the customer satisfaction index in South Korea, at 80 out of 100 points each. Other indexed hotels scored similarly high, with the lowest scoring a 76.

National Customer Satisfaction Index of hotels in South Korea in 2024

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Release date

September 2024

Region

South Korea

Survey time period

2024

Supplementary notes

Korea Productivity Center defines the National Consumer Satisfaction Index as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modelling."

The source did not provide a date of publication. The date used here is the access date.

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