In 2024, consumers in the United States were asked about their level of satisfaction with different travel and tourism industries. Airlines, car rentals, online travel agencies (OTAs) and lodgings were all given an average American Customer Satisfaction score of 77 out of 100.
American Customer Satisfaction Index for the travel and tourism sector in the United States in 2024, by industry
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (April 23, 2024). American Customer Satisfaction Index for the travel and tourism sector in the United States in 2024, by industry [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/
ACSI®. "American Customer Satisfaction Index for the travel and tourism sector in the United States in 2024, by industry ." Chart. April 23, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/
ACSI®. (2024). American Customer Satisfaction Index for the travel and tourism sector in the United States in 2024, by industry . Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/
ACSI®. "American Customer Satisfaction Index for The Travel and Tourism Sector in The United States in 2024, by Industry ." Statista, Statista Inc., 23 Apr 2024, https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/
ACSI®, American Customer Satisfaction Index for the travel and tourism sector in the United States in 2024, by industry Statista, https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/ (last visited December 21, 2024)
American Customer Satisfaction Index for the travel and tourism sector in the United States in 2024, by industry [Graph], ACSI®, April 23, 2024. [Online]. Available: https://www.statista.com/statistics/1388686/american-customer-satisfaction-index-tourism-industries-us/