In late 2022, roughly half of the consumers surveyed around the world said they find knowledgeable and helpful sales associates an appealing attribute of shopping in-store, making it the most common answer among respondents. Many also found the ability to use self-service checkout kiosks appealing.
Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022
Characteristic
Share of respondents
Knowledgeable and helpful sales associates
50%
Ability to use self-service checkout kiosks
42%
Ability to use retailer website/app in the store to browse for the product you want to find in-store
41%
Offers click-and-collect services
38%
Ability to use "scan-and-go" technology (i.e., scan your own products) to monitor spending and check out
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
PwC. (February 14, 2023). Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1387840/appealing-in-store-shopping-attributes-world/
PwC. "Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022." Chart. February 14, 2023. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1387840/appealing-in-store-shopping-attributes-world/
PwC. (2023). Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1387840/appealing-in-store-shopping-attributes-world/
PwC. "Potential Attributes of The Physical Store Shopping Experience Consumers Find Most Appealing Worldwide in 2022." Statista, Statista Inc., 14 Feb 2023, https://www.statista.com/statistics/1387840/appealing-in-store-shopping-attributes-world/
PwC, Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022 Statista, https://www.statista.com/statistics/1387840/appealing-in-store-shopping-attributes-world/ (last visited August 25, 2024)
Potential attributes of the physical store shopping experience consumers find most appealing worldwide in 2022 [Graph], PwC, February 14, 2023. [Online]. Available: https://www.statista.com/statistics/1387840/appealing-in-store-shopping-attributes-world/