Major airline companies 2023, based on customer opinion

Published by Statista Research Department, Jul 29, 2024

In a survey conducted between January and October 2023, All Nippon Airways, Garuda Indonesia, and Emirates tied for first place, scoring an 8.9 out of a possible 10. Furthermore, Qatar Airways, Singapore Airlines, and Korean Air were ranked second with an 8.8 score.   

Leading airline companies in 2023, based on customer opinion

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Release date

2024

Region

Worldwide

Survey time period

1st January to 31st October 2023

Number of respondents

9,300 rankings

Supplementary notes

Survey participants scored 83 airline companies from 1st January to 31st October 2023.
Customer opinion value is generated by subjects' rates on five factors related to the airline companies: cabin crew, aircraft comfort, aircraft cleanliness, food offerings, and entertainment onboard. 15,300 rankings were collected from 58 countries.

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Overview

8

Segments

5

Airline companies

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Specialties - flights and punctuality

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Outlook

5

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