Leading barriers against online shopping in Malaysia 2023

Published by
Amanda Siddharta,
Sep 23, 2024
According to a survey on e-commerce and online shopping in Malaysia, as of January 2023, more than 54 percent of the respondents said the main challenges to online shopping was the lack of guarantee for product quality. This was followed by delayed or slow delivery, with around 41 percent of the respondents said this was the main challenge to online shopping.

Main challenges for online shopping among consumers in Malaysia as of January 2023

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Release date

April 2023

Region

Malaysia

Survey time period

January 2023

Number of respondents

1,022 respondents

Age group

18 years and older

Supplementary notes

Original question: "What are the main challenges to your online shopping?"

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Statistics on " E-commerce in Malaysia "

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Overview

4

Key indicators

6

E-commerce users

4

Leading platforms

6

Payments

5

Logistics

4

Consumer behavior

5

Further related statistics

2

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Topics

E-commerce in MalaysiaDigital payments in MalaysiaMobile apps in MalaysiaBanking industry in MalaysiaInternet usage in Malaysia
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