According to a survey conducted in August 2022 in Japan, 54.06 percent of respondents stated that they would wait until the operators are available again when the call center is out of business hours. The second common expectation was to be supported by voice guidance through automated reception, marking 17.38 percent.
Most common customer behavior when call centers are unavailable in Japan as of August 2022
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Share of respondents
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NTTCom Online Marketing Solutions Corporation. (November 30, 2022). Most common customer behavior when call centers are unavailable in Japan as of August 2022 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/
NTTCom Online Marketing Solutions Corporation. "Most common customer behavior when call centers are unavailable in Japan as of August 2022." Chart. November 30, 2022. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/
NTTCom Online Marketing Solutions Corporation. (2022). Most common customer behavior when call centers are unavailable in Japan as of August 2022. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/
NTTCom Online Marketing Solutions Corporation. "Most Common Customer Behavior When Call Centers Are Unavailable in Japan as of August 2022." Statista, Statista Inc., 30 Nov 2022, https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/
NTTCom Online Marketing Solutions Corporation, Most common customer behavior when call centers are unavailable in Japan as of August 2022 Statista, https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/ (last visited July 22, 2024)
Most common customer behavior when call centers are unavailable in Japan as of August 2022 [Graph], NTTCom Online Marketing Solutions Corporation, November 30, 2022. [Online]. Available: https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/