According to a survey conducted in August 2022 in Japan, 54.06 percent of respondents stated that they would wait until the operators are available again when the call center is out of business hours. The second common expectation was to be supported by voice guidance through automated reception, marking 17.38 percent.
Most common customer behavior when call centers are unavailable in Japan as of August 2022
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTTCom Online Marketing Solutions Corporation. (November 30, 2022). Most common customer behavior when call centers are unavailable in Japan as of August 2022 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/
NTTCom Online Marketing Solutions Corporation. "Most common customer behavior when call centers are unavailable in Japan as of August 2022." Chart. November 30, 2022. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/
NTTCom Online Marketing Solutions Corporation. (2022). Most common customer behavior when call centers are unavailable in Japan as of August 2022. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/
NTTCom Online Marketing Solutions Corporation. "Most Common Customer Behavior When Call Centers Are Unavailable in Japan as of August 2022." Statista, Statista Inc., 30 Nov 2022, https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/
NTTCom Online Marketing Solutions Corporation, Most common customer behavior when call centers are unavailable in Japan as of August 2022 Statista, https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/ (last visited December 22, 2024)
Most common customer behavior when call centers are unavailable in Japan as of August 2022 [Graph], NTTCom Online Marketing Solutions Corporation, November 30, 2022. [Online]. Available: https://www.statista.com/statistics/1385503/japan-most-common-customer-behavior-when-call-center-is-unavailable/
