Over 60 percent of consumers in Japan would recommend the businesses in the airline industry that they interacted with recently, according to a survey conducted in the third quarter of 2023. Hotel businesses followed in second place, with 58 percent of respondents being satisfied with the recent customer experience to the point of recommending it to friends and family.
Most recommended industries among consumers based on recent customer experience in Japan as of the 3rd quarter 2023
Original question: "How likely are you to recommend these organizations to your friends and family?"
Figures represent the share of respondents that interacted with organizations in the respective industries in the past 90 days and stated that they were "somewhat" or "extremely likely" to recommend the organization.
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Qualtrics. (November 15, 2023). Most recommended industries among consumers based on recent customer experience in Japan as of the 3rd quarter 2023 [Graph]. In Statista. Retrieved December 25, 2024, from https://www.statista.com/statistics/1385409/japan-most-recommended-industry-recent-consumer-experience/
Qualtrics. "Most recommended industries among consumers based on recent customer experience in Japan as of the 3rd quarter 2023." Chart. November 15, 2023. Statista. Accessed December 25, 2024. https://www.statista.com/statistics/1385409/japan-most-recommended-industry-recent-consumer-experience/
Qualtrics. (2023). Most recommended industries among consumers based on recent customer experience in Japan as of the 3rd quarter 2023. Statista. Statista Inc.. Accessed: December 25, 2024. https://www.statista.com/statistics/1385409/japan-most-recommended-industry-recent-consumer-experience/
Qualtrics. "Most Recommended Industries among Consumers Based on Recent Customer Experience in Japan as of The 3rd Quarter 2023." Statista, Statista Inc., 15 Nov 2023, https://www.statista.com/statistics/1385409/japan-most-recommended-industry-recent-consumer-experience/
Qualtrics, Most recommended industries among consumers based on recent customer experience in Japan as of the 3rd quarter 2023 Statista, https://www.statista.com/statistics/1385409/japan-most-recommended-industry-recent-consumer-experience/ (last visited December 25, 2024)
Most recommended industries among consumers based on recent customer experience in Japan as of the 3rd quarter 2023 [Graph], Qualtrics, November 15, 2023. [Online]. Available: https://www.statista.com/statistics/1385409/japan-most-recommended-industry-recent-consumer-experience/
