Digital tech integration Bulgaria 2022

Over 47 percent of small- and medium-sized enterprises (SMEs) in Bulgaria were found to possess at least a basic level of digital intensity in 2022. Furthermore, nearly 22 percent used electronic information sharing in 2021.

Selected indicators of digital technology integration in Bulgaria in 2022

Characteristic	Share
SMEs with at least a basic level of digital intensity*	47.2%
Enterprises using electronic information sharing**	21.8%
Enterprises using social media**	12.9%
SMEs selling online	11.3%
Enterprises using e-invoices***	10%
Enterprises using the cloud**	9.9%
Enterprises using big data***	6.3%
Enterprises using AI**	3.3%

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Release date

October 2023

More information

Region

Bulgaria

Survey time period

2022

Supplementary notes

*A basic level entails the use of at least 4 of 12 selected digital technologies:
Use of computers with internet access by over 50% of the personnel;
ERP software package for information sharing between functional areas;
Maximum contracted download speed of at least 30 Mb/s;
Having web sales account for over 1% of the total revenue and B2C web sales for over 10% of total web sales;
Having e-commerce sales for at least 1% of the revenue;
IoT;
AI;
Social media;
Two or more social media;
Having CRM;
Buying sophisticated or intermediate CC services;
Buying CC services used over the internet.

**Figures are as of 2021.
***Figures are as of 2020.

Refers to enterprises with 10 persons employed or more, excluding financial sector.
Release date is the date of access.