In the fiscal year 2022, the number of consumer affairs consultations related to overseas purchases in Japan amounted to around five thousand cases. Cross-border e-commerce was the most common form of overseas purchases for which consumers sought consultation.
Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2022
(in 1,000s)
fiscal year 2018 to 2022; the Japanese fiscal year starts on April 1 of each stated year and ends on March 31 of the following year
Special properties
excluding B2B and C2C transactions
Supplementary notes
Due to the coronavirus pandemic and the related restrictions, new applications for consultation were halted between April 10 and June 1, 2020
Cases reported to the Cross-border Consumer center Japan on cross-border e-commerce transactions and local transactions overseas.
Values have been rounded.
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NCAC. (August 9, 2023). Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2022 (in 1,000s) [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
NCAC. "Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2022 (in 1,000s)." Chart. August 9, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
NCAC. (2023). Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2022 (in 1,000s). Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
NCAC. "Number of Consumer Affair Consultation Cases Related to Cross-border Shopping in Japan from Fiscal Year 2018 to 2022 (in 1,000s)." Statista, Statista Inc., 9 Aug 2023, https://www.statista.com/statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
NCAC, Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2022 (in 1,000s) Statista, https://www.statista.com/statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/ (last visited December 22, 2024)
Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2022 (in 1,000s) [Graph], NCAC, August 9, 2023. [Online]. Available: https://www.statista.com/statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
