In the fiscal year 2022, mail-order retail was the shopping channel with the highest number of cases in which consumers requested consultation at the National Consumers Affairs Center in Japan, with over 364 thousand reports. In contrast, reports on troubles related to purchases made at brick-and-mortar stores were lower at around 192 thousand cases.
Number of consumer affair consultation cases in Japan in fiscal year 2022, by shopping channel
(in 1,000s)
fiscal year 2022; the Japanese fiscal year starts on April 1 of each stated year and ends on March 31 of the following year
Special properties
figures exclude unknown cases or cases unrelated to retail channels
Supplementary notes
Cases reported through Practical Living Information Online Network System (PIO-NET) operated by the National Consumers Affairs Center.
Values have been rounded.
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NCAC. (August 9, 2023). Number of consumer affair consultation cases in Japan in fiscal year 2022, by shopping channel (in 1,000s) [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
NCAC. "Number of consumer affair consultation cases in Japan in fiscal year 2022, by shopping channel (in 1,000s)." Chart. August 9, 2023. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
NCAC. (2023). Number of consumer affair consultation cases in Japan in fiscal year 2022, by shopping channel (in 1,000s). Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
NCAC. "Number of Consumer Affair Consultation Cases in Japan in Fiscal Year 2022, by Shopping Channel (in 1,000s)." Statista, Statista Inc., 9 Aug 2023, https://www.statista.com/statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
NCAC, Number of consumer affair consultation cases in Japan in fiscal year 2022, by shopping channel (in 1,000s) Statista, https://www.statista.com/statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/ (last visited December 03, 2024)
Number of consumer affair consultation cases in Japan in fiscal year 2022, by shopping channel (in 1,000s) [Graph], NCAC, August 9, 2023. [Online]. Available: https://www.statista.com/statistics/1384989/japan-number-consumer-affair-consultation-by-shopping-channel/
