Items most commonly returned by online shoppers Australia 2022

Published by Statista Research Department, Oct 16, 2023
In a 2022 conducted survey among Australian shoppers, over 60 percent of respondents reported returning a clothing, footwear, or accessory item they had ordered online. The second most commonly returned product type ordered by online shoppers were consumer electronics.

Most commonly returned items ordered by online shoppers in Australia in 2022

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Release date

October 2022

Region

Australia

Survey time period

August 29, 2022 to September 5, 2022

Number of respondents

420*

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

*1,005 Australian shoppers took part in the survey, but only 420 respondents had returned online items.

Original survey question: Have you ever returned a purchase you made online? What types of products have you returned?

Multiple responses were possible.

Survey respondent gender breakdown:
Female (51%)
Male (49%)

Survey respondent age breakdown:
18-24 (10%)
25-34 (20%)
35-44 (20%)
45-54 (19%)
55-64 (15%)
65+ (16%)

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