Reasons for returning clothing, shoes, and accessories ordered online Australia 2022

Published by Statista Research Department, Oct 16, 2023
In a 2022 conducted survey among Australian shoppers, just over half of respondents reported returning a clothing, footwear, or accessory item they had ordered online because it did not fit. The second most common reason for returning a fashion item purchased online among those surveyed was because the item did not match the description provided on the website.

Reasons for returning clothing, footwear, and accessory items ordered online among consumers in Australia in 2022

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

October 2022

Region

Australia

Survey time period

August 29, 2022 to September 5, 2022

Number of respondents

258*

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

*1,005 Australian shoppers took part in the survey, but only 420 respondents had returned online items, of which 258 had returned clothing, footwear, or accessory items.

Original survey question: which of the following reasons best explains why you returned your online purchases?

Multiple responses were possible.

Survey respondent gender breakdown:
Female (51%)
Male (49%)

Survey respondent age breakdown:
18-24 (10%)
25-34 (20%)
35-44 (20%)
45-54 (19%)
55-64 (15%)
65+ (16%)

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " E-commerce in Croatia "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you E-commerce in Croatia

Overview

8

Online shops

5

E-commerce expenditure

3

Online shopping behavior

6

Cross-border shopping

3

Parcel delivery

3

Payment methods

3

Further related statistics

10

Further Content: You might find this interesting as well

Statistics

Topics

Apparel market in AustraliaApparel market in the U.S.Apparel market worldwide Apparel market in IndiaApparel industry in China
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.