Reasons for returning clothing, shoes, and accessories ordered online Australia 2022

Published by Statista Research Department, Oct 16, 2023
In a 2022 conducted survey among Australian shoppers, just over half of respondents reported returning a clothing, footwear, or accessory item they had ordered online because it did not fit. The second most common reason for returning a fashion item purchased online among those surveyed was because the item did not match the description provided on the website.

Reasons for returning clothing, footwear, and accessory items ordered online among consumers in Australia in 2022

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Release date

October 2022

Region

Australia

Survey time period

August 29, 2022 to September 5, 2022

Number of respondents

258*

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

*1,005 Australian shoppers took part in the survey, but only 420 respondents had returned online items, of which 258 had returned clothing, footwear, or accessory items.

Original survey question: which of the following reasons best explains why you returned your online purchases?

Multiple responses were possible.

Survey respondent gender breakdown:
Female (51%)
Male (49%)

Survey respondent age breakdown:
18-24 (10%)
25-34 (20%)
35-44 (20%)
45-54 (19%)
55-64 (15%)
65+ (16%)

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