According to a survey conducted in August 2023 in Japan, around 71 percent of the respondents stated that they searched for solutions on the internet to try resolving the problems themselves first before calling customer service. 12.3 percent of the respondents stated they would search for a company contact form before calling customer service.
Most common actions before calling customer service in Japan as of August 2023
Original question: "What actions do you take before calling a call center? Please choose the most applicable answer."
Figures do not add up to 100 percent due to rounding by the source.
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NTTCom Online Marketing Solutions Corporation. (November 14, 2023). Most common actions before calling customer service in Japan as of August 2023 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1384381/japan-most-common-actions-before-calling-customer-service/
NTTCom Online Marketing Solutions Corporation. "Most common actions before calling customer service in Japan as of August 2023." Chart. November 14, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1384381/japan-most-common-actions-before-calling-customer-service/
NTTCom Online Marketing Solutions Corporation. (2023). Most common actions before calling customer service in Japan as of August 2023. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1384381/japan-most-common-actions-before-calling-customer-service/
NTTCom Online Marketing Solutions Corporation. "Most Common Actions before Calling Customer Service in Japan as of August 2023." Statista, Statista Inc., 14 Nov 2023, https://www.statista.com/statistics/1384381/japan-most-common-actions-before-calling-customer-service/
NTTCom Online Marketing Solutions Corporation, Most common actions before calling customer service in Japan as of August 2023 Statista, https://www.statista.com/statistics/1384381/japan-most-common-actions-before-calling-customer-service/ (last visited December 22, 2024)
Most common actions before calling customer service in Japan as of August 2023 [Graph], NTTCom Online Marketing Solutions Corporation, November 14, 2023. [Online]. Available: https://www.statista.com/statistics/1384381/japan-most-common-actions-before-calling-customer-service/
