Opinion on how fast customer services should respond Japan 2022

Opinion on how fast customer service should respond to customers in Japan as of December 2022

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Release date

January 2023

Region

Japan

Survey time period

December 9 to 11, 2022

Number of respondents

12,000 respondents

Age group

20-59 years

Special properties

business persons who have made inquiries

Supplementary notes

Original question: "How long do you expect to get a reply back?"

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Statistics on " Customer satisfaction in Japan "

Other statistics that may interest you Customer satisfaction in Japan

Overview

5

Customer experience

5

Customer service

5

Satisfaction index

6

Loyalty marketing

5

Consumer troubles

5
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For single users
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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