According to a survey conducted in December 2022 in Japan, 15 percent of the respondents stated that they expected an immediate response from customer services. 51 percent of the responding business people considered a reply within an hour the optimal response time to customer inquiries.
Opinion on how fast customer service should respond to customers in Japan as of December 2022
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PR Times. (January 26, 2023). Opinion on how fast customer service should respond to customers in Japan as of December 2022 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
PR Times. "Opinion on how fast customer service should respond to customers in Japan as of December 2022." Chart. January 26, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
PR Times. (2023). Opinion on how fast customer service should respond to customers in Japan as of December 2022. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
PR Times. "Opinion on How Fast Customer Service Should Respond to Customers in Japan as of December 2022." Statista, Statista Inc., 26 Jan 2023, https://www.statista.com/statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
PR Times, Opinion on how fast customer service should respond to customers in Japan as of December 2022 Statista, https://www.statista.com/statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/ (last visited December 22, 2024)
Opinion on how fast customer service should respond to customers in Japan as of December 2022 [Graph], PR Times, January 26, 2023. [Online]. Available: https://www.statista.com/statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
