The ability to solve problems was the leading expectation Japanese consumers had of customer support services, as revealed in a survey conducted in February 2022. Around 58 percent of respondents stated that they expected customer services to solve their problems in case of an inquiry. As companies increase the integration of automated support solutions, around a quarter of respondents desired a person to respond to their contact request as much as possible.
Consumer expectations towards customer services when making inquiries in Japan as of February 2022
*Respondents who have contacted a company about an unclarified issue.
Original question: "What do you expect of businesses when inquiring? Please choose in order of importance."
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Mobilus Corporation. (February 28, 2022). Consumer expectations towards customer services when making inquiries in Japan as of February 2022 [Graph]. In Statista. Retrieved November 04, 2024, from https://www.statista.com/statistics/1383809/japan-consumer-expectation-customer-support-response-business/
Mobilus Corporation. "Consumer expectations towards customer services when making inquiries in Japan as of February 2022." Chart. February 28, 2022. Statista. Accessed November 04, 2024. https://www.statista.com/statistics/1383809/japan-consumer-expectation-customer-support-response-business/
Mobilus Corporation. (2022). Consumer expectations towards customer services when making inquiries in Japan as of February 2022. Statista. Statista Inc.. Accessed: November 04, 2024. https://www.statista.com/statistics/1383809/japan-consumer-expectation-customer-support-response-business/
Mobilus Corporation. "Consumer Expectations towards Customer Services When Making Inquiries in Japan as of February 2022." Statista, Statista Inc., 28 Feb 2022, https://www.statista.com/statistics/1383809/japan-consumer-expectation-customer-support-response-business/
Mobilus Corporation, Consumer expectations towards customer services when making inquiries in Japan as of February 2022 Statista, https://www.statista.com/statistics/1383809/japan-consumer-expectation-customer-support-response-business/ (last visited November 04, 2024)
Consumer expectations towards customer services when making inquiries in Japan as of February 2022 [Graph], Mobilus Corporation, February 28, 2022. [Online]. Available: https://www.statista.com/statistics/1383809/japan-consumer-expectation-customer-support-response-business/
