Contacting customer support was the leading action consumers in Japan took when they were dissatisfied with a product or service. According to a survey conducted in May 2022, around 34 percent of respondents claimed that their most common action was contacting customer service in case of product or service defects. Only about five percent would refrain from any form of action to make their dissatisfaction known.
Leading actions of consumers in case of product and service defects in Japan as of May 2022
*Respondents who have contacted a company or written a review about a product or service.
Original question: "What is your most frequent action when a service or a product you have bought has a defect?"
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Mobilus Corporation. (September 30, 2022). Leading actions of consumers in case of product and service defects in Japan as of May 2022 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1383768/japan-consumer-action-product-service-defect/
Mobilus Corporation. "Leading actions of consumers in case of product and service defects in Japan as of May 2022." Chart. September 30, 2022. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1383768/japan-consumer-action-product-service-defect/
Mobilus Corporation. (2022). Leading actions of consumers in case of product and service defects in Japan as of May 2022. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1383768/japan-consumer-action-product-service-defect/
Mobilus Corporation. "Leading Actions of Consumers in Case of Product and Service Defects in Japan as of May 2022." Statista, Statista Inc., 30 Sep 2022, https://www.statista.com/statistics/1383768/japan-consumer-action-product-service-defect/
Mobilus Corporation, Leading actions of consumers in case of product and service defects in Japan as of May 2022 Statista, https://www.statista.com/statistics/1383768/japan-consumer-action-product-service-defect/ (last visited November 23, 2024)
Leading actions of consumers in case of product and service defects in Japan as of May 2022 [Graph], Mobilus Corporation, September 30, 2022. [Online]. Available: https://www.statista.com/statistics/1383768/japan-consumer-action-product-service-defect/
