Importance of customer support quality in purchase decisions in Japan 2022, by age

Importance of the quality of customer support in making purchase decision in Japan as of May 2022, by age group

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Release date

September 2022

Region

Japan

Survey time period

May 24 to 30, 2022

Number of respondents

1,613*

Age group

20 years and older

Method of interview

Online survey

Supplementary notes

*Respondents who have contacted a company or written a review about a product or service.
Original question: "When choosing products or services, how important to you is the quality of a company's customer support (consultation via telephone, mail, chat, etc.)?"

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