The quality of a company's customer support service was important in purchase decision making in Japan, as revealed in a survey conducted in May 2022. Young adults aged 20 to 29 years showed the highest share of respondents that valued a high degree of care from customer service when choosing products and services, with over 84 percent.
Importance of the quality of customer support in making purchase decision in Japan as of May 2022, by age group
Characteristic
I consider it important
I consider it somewhat important
Neither
I consider it not that important
I consider it not important
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*Respondents who have contacted a company or written a review about a product or service.
Original question: "When choosing products or services, how important to you is the quality of a company's customer support (consultation via telephone, mail, chat, etc.)?"
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Mobilus Corporation. (September 30, 2022). Importance of the quality of customer support in making purchase decision in Japan as of May 2022, by age group [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1383726/japan-importance-customer-support-quality-purchase-decisions-by-age/
Mobilus Corporation. "Importance of the quality of customer support in making purchase decision in Japan as of May 2022, by age group." Chart. September 30, 2022. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1383726/japan-importance-customer-support-quality-purchase-decisions-by-age/
Mobilus Corporation. (2022). Importance of the quality of customer support in making purchase decision in Japan as of May 2022, by age group. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1383726/japan-importance-customer-support-quality-purchase-decisions-by-age/
Mobilus Corporation. "Importance of The Quality of Customer Support in Making Purchase Decision in Japan as of May 2022, by Age Group." Statista, Statista Inc., 30 Sep 2022, https://www.statista.com/statistics/1383726/japan-importance-customer-support-quality-purchase-decisions-by-age/
Mobilus Corporation, Importance of the quality of customer support in making purchase decision in Japan as of May 2022, by age group Statista, https://www.statista.com/statistics/1383726/japan-importance-customer-support-quality-purchase-decisions-by-age/ (last visited July 22, 2024)
Importance of the quality of customer support in making purchase decision in Japan as of May 2022, by age group [Graph], Mobilus Corporation, September 30, 2022. [Online]. Available: https://www.statista.com/statistics/1383726/japan-importance-customer-support-quality-purchase-decisions-by-age/
