U.S. customer satisfaction with Bing 2024| Statista

Between 2010 and 2024, customer satisfaction with internet portal and search engine Bing fluctuated between 82 and 70 index points out of 100. In the most recently reported period, the customer satisfaction score of the online search provider was 77.

U.S. customer satisfaction with Bing from 2010 to 2024 (index score)

Characteristic	Index score (100-point scale)
2024	77
2023	75
2022	70
2021	71
2020	71
2019	72
2018	73
2017	73
2016	75
2015	72
2014	73
2013	76
2012	81

020406080100

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ACSI®

Release date

July 2024

More information

Region

United States

Survey time period

2010 to 2024

Number of respondents

2023-2024, n=8,940

Special properties

respondents chosen at random and contacted via email

Method of interview

Online interview

Supplementary notes

The source adds the following information: "The ACSI Search and Social Media Study 2024 is based on interviews with randomly chosen respondents who were contacted via email between July 2023 and June 2024. Those are asked to evaluate their recent experiences with the largest search/information and social media websites regarding visitor traffic, plus an aggregate category consisting of 'all other'— and thus smaller—websites in those categories."

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