Ease of use of online transportation services Indonesia 2022

Published by Lucas Romero, May 15, 2023
According to a survey conducted in Indonesia in 2022 among online transport app users, Gojek obtained the highest score in terms of ease of use, with a score of 3.39. Grab followed with an ease of use score of 3.27.

Customer satisfaction regarding the ease of use of online transportation services in Indonesia as of September 2022, by score

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Source

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Release date

December 2022

Region

Indonesia

Survey time period

August to September 2022

Number of respondents

2,310 respondents

Special properties

among online transportation application users

Supplementary notes

Scores range from 1 to 4, with 1 being the lowest and 4 the highest.

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Topics

Ride-hailing market in IndonesiaAutomotive industry in IndonesiaSmartphones in IndonesiaPassenger transport in IndonesiaMobile apps in Indonesia
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