As of 2023, 17 percent of all claims related to telecommunication services were due to delays or deficient repairs of service failures. The second most common reason prompting complaints, namely 13 percent of them, were the delay or non-resolution of previous claims, while the third was related to the failures in the access to fixed-line internet, at a share of 12 percent.
Most claimed reasons for telecom service complaints in Portugal in 2023
Characteristic
Share of complaints
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ANACOM. (March 27, 2024). Most claimed reasons for telecom service complaints in Portugal in 2023 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1382955/portugal-most-claimed-reasons-for-telecom-complaints/
ANACOM. "Most claimed reasons for telecom service complaints in Portugal in 2023." Chart. March 27, 2024. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1382955/portugal-most-claimed-reasons-for-telecom-complaints/
ANACOM. (2024). Most claimed reasons for telecom service complaints in Portugal in 2023. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1382955/portugal-most-claimed-reasons-for-telecom-complaints/
ANACOM. "Most Claimed Reasons for Telecom Service Complaints in Portugal in 2023." Statista, Statista Inc., 27 Mar 2024, https://www.statista.com/statistics/1382955/portugal-most-claimed-reasons-for-telecom-complaints/
ANACOM, Most claimed reasons for telecom service complaints in Portugal in 2023 Statista, https://www.statista.com/statistics/1382955/portugal-most-claimed-reasons-for-telecom-complaints/ (last visited August 24, 2024)
Most claimed reasons for telecom service complaints in Portugal in 2023 [Graph], ANACOM, March 27, 2024. [Online]. Available: https://www.statista.com/statistics/1382955/portugal-most-claimed-reasons-for-telecom-complaints/