Most claimed reasons for telecom service complaints in Portugal 2024

Published by Beatriz Luz, Oct 22, 2024

As of 2024, 12 percent of all claims related to failures in the access to fixed-line internet. The second most common reason prompting complaints, namely 11 percent of them, were the delays or deficient repair of service failures. The delay or non-resolution of previous claims prompted 11 percent of claims as well.

Most claimed reasons for telecom service complaints in Portugal in 2024

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Release date

October 2024

Region

Portugal

Survey time period

2024

Supplementary notes

Only written complaints are considered.

Release date is the date of data access.

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Statistics on " Telecommunications industry in Portugal "

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Overview

8

Fixed-line telephony

4

Mobile telephony

5

Fixed-line internet

5

Mobile internet

8

Pay TV and bundles

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Leading companies

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Topics

Telecommunications industry in PortugalMobile internet usage worldwideMobile communicationsInternet usage in BrazilInternet industry in Europe
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