Grounds for complaints about telecom services in Portugal 2024

Published by Beatriz Luz, Nov 14, 2024

In 2024, the reason that led to more complaints regarding telecommunication services in Portugal were failures in the access to fixed-line internet, as it prompted 3,700 claims. Behind was the delay or deficient repair of service failures, grounds that justified almost 3,400 claims. In third place, the delay or non-resolution of claims caused 3,200 complaints.

Grounds for complaints about telecommunications services in Portugal in 2024 (in 1,000s)

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Release date

October 2024

Region

Portugal

Survey time period

2023

Supplementary notes

Only written complaints are considered.

Release date is the date of data access.

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Statistics on " Telecommunications industry in Portugal "

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Overview

8

Fixed-line telephony

4

Mobile telephony

5

Fixed-line internet

5

Mobile internet

8

Pay TV and bundles

7

Leading companies

3

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Topics

Telecommunications industry in PortugalMobile internet usage worldwideMobile communicationsInternet usage in BrazilInternet industry in Europe
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