Share of complaints about telecom services in Portugal 2024, by channel

Published by Beatriz Luz, Oct 22, 2024

In Portugal, as of 2024, 56 percent of all claims presented by costumers of telecommunication services were submitted via the electronic complaint book. The physical complaint book only registered 41 percent of complaints, while the claims formally submitted via costumer care amounted only to two percent.

Share of complaints about telecommunications services in Portugal in 2024, by channel

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Release date

October 2024

Region

Portugal

Survey time period

2024

Supplementary notes

Only written complaints are considered.

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