In Portugal, as of 2023, 62 percent of all claims presented by costumers of telecommunication services were submitted via the electronic complaint book. The physical complaint book only registered 36 percent of complaints, while the claims formally submitted via costumer care amounted only to two percent.
Share of complaints about telecommunications services in Portugal in 2023, by channel
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ANACOM. (February 27, 2024). Share of complaints about telecommunications services in Portugal in 2023, by channel [Graph]. In Statista. Retrieved October 02, 2024, from https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/
ANACOM. "Share of complaints about telecommunications services in Portugal in 2023, by channel." Chart. February 27, 2024. Statista. Accessed October 02, 2024. https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/
ANACOM. (2024). Share of complaints about telecommunications services in Portugal in 2023, by channel. Statista. Statista Inc.. Accessed: October 02, 2024. https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/
ANACOM. "Share of Complaints about Telecommunications Services in Portugal in 2023, by Channel." Statista, Statista Inc., 27 Feb 2024, https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/
ANACOM, Share of complaints about telecommunications services in Portugal in 2023, by channel Statista, https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/ (last visited October 02, 2024)
Share of complaints about telecommunications services in Portugal in 2023, by channel [Graph], ANACOM, February 27, 2024. [Online]. Available: https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/