Call centers were the most common method to contact customer support when encountering trouble during catalog shopping in Japan, as revealed in a survey conducted in August 2022. Respondents contacted customer support via telephone in 47 percent of cases, whereas FAQ pages were the most commonly accessed online solution in catalog shopping.
Most used form of customer support among consumers buying via catalog shopping in Japan as of August 2022
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J.D. Power. (October 26, 2022). Most used form of customer support among consumers buying via catalog shopping in Japan as of August 2022 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1382721/japan-preferred-customer-support-method-catalog-shopping/
J.D. Power. "Most used form of customer support among consumers buying via catalog shopping in Japan as of August 2022." Chart. October 26, 2022. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1382721/japan-preferred-customer-support-method-catalog-shopping/
J.D. Power. (2022). Most used form of customer support among consumers buying via catalog shopping in Japan as of August 2022. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1382721/japan-preferred-customer-support-method-catalog-shopping/
J.D. Power. "Most Used Form of Customer Support among Consumers Buying via Catalog Shopping in Japan as of August 2022." Statista, Statista Inc., 26 Oct 2022, https://www.statista.com/statistics/1382721/japan-preferred-customer-support-method-catalog-shopping/
J.D. Power, Most used form of customer support among consumers buying via catalog shopping in Japan as of August 2022 Statista, https://www.statista.com/statistics/1382721/japan-preferred-customer-support-method-catalog-shopping/ (last visited November 23, 2024)
Most used form of customer support among consumers buying via catalog shopping in Japan as of August 2022 [Graph], J.D. Power, October 26, 2022. [Online]. Available: https://www.statista.com/statistics/1382721/japan-preferred-customer-support-method-catalog-shopping/
