Call centers were the most common form of customer support contacted by consumers making purchases via mail-order in Japan. As revealed in a survey conducted in August 2022 among shoppers who encountered trouble during mail-order purchases, contact via call centers accounted for 34 percent of customer support service uses. Among self-service tools, FAQ pages were the leading method to find solutions in mail-order retail.
Most used form of customer support among consumers purchasing via mail-order services in Japan as of August 2022
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J.D. Power. (October 26, 2022). Most used form of customer support among consumers purchasing via mail-order services in Japan as of August 2022 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1382567/japan-preferred-customer-support-method-mail-order-retail/
J.D. Power. "Most used form of customer support among consumers purchasing via mail-order services in Japan as of August 2022." Chart. October 26, 2022. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1382567/japan-preferred-customer-support-method-mail-order-retail/
J.D. Power. (2022). Most used form of customer support among consumers purchasing via mail-order services in Japan as of August 2022. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1382567/japan-preferred-customer-support-method-mail-order-retail/
J.D. Power. "Most Used Form of Customer Support among Consumers Purchasing via Mail-order Services in Japan as of August 2022." Statista, Statista Inc., 26 Oct 2022, https://www.statista.com/statistics/1382567/japan-preferred-customer-support-method-mail-order-retail/
J.D. Power, Most used form of customer support among consumers purchasing via mail-order services in Japan as of August 2022 Statista, https://www.statista.com/statistics/1382567/japan-preferred-customer-support-method-mail-order-retail/ (last visited December 22, 2024)
Most used form of customer support among consumers purchasing via mail-order services in Japan as of August 2022 [Graph], J.D. Power, October 26, 2022. [Online]. Available: https://www.statista.com/statistics/1382567/japan-preferred-customer-support-method-mail-order-retail/
