In 2022, websites were reported as the primary means of contact for online shopping scams globally, with 37 percent of people who lost money to such scams citing them. Social media was the second most common method scammers used to target e-commerce buyers, followed by emails.
Leading contact channels used for online shopping scams worldwide in 2022
The study is based on two sets of data:
- An analysis of more than 300,000 reports submitted to BBB Scam Tracker between 2015 and 2022.
- A survey conducted in July 2022 with almost 3,000 people who reported a scam in the last 12 months.
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BBB. (October 4, 2022). Leading contact channels used for online shopping scams worldwide in 2022 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1381578/means-contact-online-purchase-scams-worldwide/
BBB. "Leading contact channels used for online shopping scams worldwide in 2022." Chart. October 4, 2022. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1381578/means-contact-online-purchase-scams-worldwide/
BBB. (2022). Leading contact channels used for online shopping scams worldwide in 2022. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1381578/means-contact-online-purchase-scams-worldwide/
BBB. "Leading Contact Channels Used for Online Shopping Scams Worldwide in 2022." Statista, Statista Inc., 4 Oct 2022, https://www.statista.com/statistics/1381578/means-contact-online-purchase-scams-worldwide/
BBB, Leading contact channels used for online shopping scams worldwide in 2022 Statista, https://www.statista.com/statistics/1381578/means-contact-online-purchase-scams-worldwide/ (last visited November 21, 2024)
Leading contact channels used for online shopping scams worldwide in 2022 [Graph], BBB, October 4, 2022. [Online]. Available: https://www.statista.com/statistics/1381578/means-contact-online-purchase-scams-worldwide/