Main means of contact used for online shopping scams worldwide 2022

Published by
Stephanie Chevalier,
Sep 23, 2024
In 2022, websites were reported as the primary means of contact for online shopping scams globally, with 37 percent of people who lost money to such scams citing them. Social media was the second most common method scammers used to target e-commerce buyers, followed by emails.

Leading contact channels used for online shopping scams worldwide in 2022

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Release date

October 2022

Region

Worldwide

Survey time period

January 1 to June 20, 2022

Special properties

among those who lost money to e-commerce scams

Supplementary notes

The study is based on two sets of data:
- An analysis of more than 300,000 reports submitted to BBB Scam Tracker between 2015 and 2022.
- A survey conducted in July 2022 with almost 3,000 people who reported a scam in the last 12 months.

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Statistics on " E-commerce fraud "

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Overview

5

Consumer experience

5

Attacks on merchants

7

Fraud management

8

Spotlight: United States

6

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Topics

E-commerce fraudE-commerce worldwideU.S. internet users and cybercrimeCybercrime and the financial industry in the United StatesChatGPT and cybercrime
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