Main areas for improvement in managing e-commerce fraud worldwide 2024

Published by
Stephanie Chevalier,
Nov 9, 2024

A survey conducted at the end of 2023 revealed that improving fraud AI/ML accuracy is the top area for improvement in e-commerce fraud management, according to approximately 55 percent of the online merchants surveyed. Additionally, 51 percent of merchants aim to enhance fraud orchestration, i.e. integrating and streamlining the entire, end-to-end fraud management process.

Main areas for improvement in managing e-commerce fraud according to merchants worldwide in 2024

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Release date

March 2024

Region

Worldwide

Survey time period

October to December 2023

Number of respondents

1,166 respondents

Special properties

among those prioritizing each improvement area in the next 12 months

Supplementary notes

The study included retailers in North America, Europe, Asia-Pacific, and Latin America. Small, medium and large companies were considered.

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Statistics on " E-commerce fraud "

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Overview

5

Consumer experience

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Attacks on merchants

7

Fraud management

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Spotlight: United States

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Topics

E-commerce fraudE-commerce worldwideU.S. internet users and cybercrimeCybercrime and the financial industry in the United StatesChatGPT and cybercrime
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