Negative experiences when buying groceries online Australia 2022

Published by Statista Research Department, Dec 10, 2024
In a survey conducted in 2022 among Australian consumers, many of those surveyed said they had negative experiences when shopping for groceries online, with around 39 percent of respondents reporting receiving too many substituted items. Over a third of those surveyed also said they felt that delivery charges were too high, and 26 percent of respondents complained that food often did not arrive fresh.

Negative experiences when buying groceries online in Australia in 2022

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Release date

October 2022

Region

Australia

Survey time period

mid 2022

Number of respondents

2,500 respondents

Age group

16-65 years

Supplementary notes

Original survey question: which of the following negative experiences have you had while grocery shopping online?

Note: respondents could give multiple answers.

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Statistics on " Online grocery shopping in Australia "

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Other statistics that may interest you Online grocery shopping in Australia

Overview

5

Online grocery landscape

7

Key online grocery retailers

6

Grocery and meal kit delivery

4

Consumer preferences

6

Further related statistics

7

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Statistics

Topics

Online grocery shopping in AustraliaOnline grocery shopping in the United StatesOnline grocery shopping in IndiaOnline grocery shopping in GermanyOnline grocery shopping in the United Kingdom (UK)
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