Top challenges in e-commerce fraud management worldwide 2024

Published by
Stephanie Chevalier,
Nov 9, 2024

Gaps in fraud tool capabilities/features and lack of internal resources were the two main challenges in fraud management reported by four out of ten online merchants. Another 32 percent of merchants surveyed at the end of 2023 also said they faced challenges in effectively using data to manage fraud.

Main challenges in managing e-commerce fraud according to merchants worldwide in 2024

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Release date

March 2024

Region

Worldwide

Survey time period

October to December 2023

Number of respondents

1,166 respondents

Supplementary notes

The study included retailers in North America, Europe, Asia-Pacific, and Latin America. Small, medium and large companies were considered.

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Statistics on " E-commerce fraud "

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Overview

5

Consumer experience

5

Attacks on merchants

7

Fraud management

8

Spotlight: United States

6

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Topics

E-commerce fraudE-commerce worldwideU.S. internet users and cybercrimeCybercrime and the financial industry in the United StatesChatGPT and cybercrime
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