In 2023, over half of consumers used tools based on generative AI for product or service recommendations worldwide. Millennials were the most familiar with this type of technology, as 56 percent of them replaced traditional search engines with gen-AI tools.
Share of shoppers replacing traditional search engines with generative-AI tools for product and service recommendations in 2023, by generation
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Capgemini. (January 11, 2024). Share of shoppers replacing traditional search engines with generative-AI tools for product and service recommendations in 2023, by generation [Graph]. In Statista. Retrieved November 07, 2024, from https://www.statista.com/statistics/1380351/gen-ai-for-product-recommendations-by-generation/
Capgemini. "Share of shoppers replacing traditional search engines with generative-AI tools for product and service recommendations in 2023, by generation." Chart. January 11, 2024. Statista. Accessed November 07, 2024. https://www.statista.com/statistics/1380351/gen-ai-for-product-recommendations-by-generation/
Capgemini. (2024). Share of shoppers replacing traditional search engines with generative-AI tools for product and service recommendations in 2023, by generation. Statista. Statista Inc.. Accessed: November 07, 2024. https://www.statista.com/statistics/1380351/gen-ai-for-product-recommendations-by-generation/
Capgemini. "Share of Shoppers Replacing Traditional Search Engines with Generative-ai Tools for Product and Service Recommendations in 2023, by Generation." Statista, Statista Inc., 11 Jan 2024, https://www.statista.com/statistics/1380351/gen-ai-for-product-recommendations-by-generation/
Capgemini, Share of shoppers replacing traditional search engines with generative-AI tools for product and service recommendations in 2023, by generation Statista, https://www.statista.com/statistics/1380351/gen-ai-for-product-recommendations-by-generation/ (last visited November 07, 2024)
Share of shoppers replacing traditional search engines with generative-AI tools for product and service recommendations in 2023, by generation [Graph], Capgemini, January 11, 2024. [Online]. Available: https://www.statista.com/statistics/1380351/gen-ai-for-product-recommendations-by-generation/
