Order types where e-merchants saw the most fraud worldwide 2022

Published by
Stephanie Chevalier,
Apr 21, 2023
When asked which type of orders had the highest incidence of fraud, approximately two-thirds of e-commerce merchants reported website orders, followed by mobile app orders with 45 percent of respondents. Discounted or promoted orders and call center orders were also highly susceptible to fraud, according to one in four professionals.

Types of orders where online merchants experienced the most fraud worldwide in 2022

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Release date

March 2023

Region

Worldwide

Survey time period

2022

Number of respondents

1,900 global fraud professionals*

Supplementary notes

* Participants work for online merchant businesses with more than 50 million U.S. dollars in annual revenue.

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Topics

E-commerce fraudE-commerce worldwideU.S. internet users and cybercrimeCybercrime and the financial industry in the United StatesChatGPT and cybercrime
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