Online shoppers' favorite courier services in the UK 2022

Published by
L. Yltävä,
Dec 10, 2024
In a 2022 survey, online shoppers in the United Kingdom (UK) selected which delivery providers they would choose if they had the choice. Despite the competition, Royal Mail remained the favorite delivery option for UK shoppers, with over half of all consumers choosing it as their preferred service. One fifth of shoppers preferred DPD as their courier service. Comparably, nearly 19 percent of UK consumers opted for Hermes.

Preferred delivery services by online shoppers in the United Kingdom (UK) in 2022

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Release date

August 2022

Region

United Kingdom

Survey time period

May 31 to June 7, 2022

Number of respondents

1,979 respondents

Age group

18-65 years

Special properties

consumers who shop online at least once every six months

Method of interview

Questionnaire

Supplementary notes

Multiple answers were possible.

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Overview

8

Online shops

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E-commerce expenditure

3

Online shopping behavior

6

Cross-border shopping

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Parcel delivery

3

Payment methods

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Topics

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