According to a 2023 survey among e-commerce leaders, more than half of the sector's businesses planned their future customer experience strategy with a year or less of anticipation. Less than 20 percent of the executives surveyed said their company planned its customer experience strategy more than 18 months ahead.
Most common timelines for customer experience strategy planning among e-commerce executives in 2023
The source does not provide information about missing percentage points to 100 percent.
The date of survey given is the year of publication. The source does not specify the survey date or any other methodological data.
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Wunderman Thompson Commerce. (March 30, 2023). Most common timelines for customer experience strategy planning among e-commerce executives in 2023 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1377674/e-commerce-customer-experience-planning-timeline/
Wunderman Thompson Commerce. "Most common timelines for customer experience strategy planning among e-commerce executives in 2023." Chart. March 30, 2023. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1377674/e-commerce-customer-experience-planning-timeline/
Wunderman Thompson Commerce. (2023). Most common timelines for customer experience strategy planning among e-commerce executives in 2023. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1377674/e-commerce-customer-experience-planning-timeline/
Wunderman Thompson Commerce. "Most Common Timelines for Customer Experience Strategy Planning among E-commerce Executives in 2023." Statista, Statista Inc., 30 Mar 2023, https://www.statista.com/statistics/1377674/e-commerce-customer-experience-planning-timeline/
Wunderman Thompson Commerce, Most common timelines for customer experience strategy planning among e-commerce executives in 2023 Statista, https://www.statista.com/statistics/1377674/e-commerce-customer-experience-planning-timeline/ (last visited January 08, 2025)
Most common timelines for customer experience strategy planning among e-commerce executives in 2023 [Graph], Wunderman Thompson Commerce, March 30, 2023. [Online]. Available: https://www.statista.com/statistics/1377674/e-commerce-customer-experience-planning-timeline/
