Seven in ten e-commerce executives would completely overhaul their company's customer experience if time, budget, and expertise were no issue, a 2023 survey revealed. When asked which were the reasons not to create a high-quality differentiated experience for all customers, most respondents answered budget and time limitations. Despite this, over 70 percent of surveyed e-commerce business leaders had been asked to match or better the previous year's output with a smaller budget.
Key insights on improving customer experience among e-commerce executives in 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Wunderman Thompson Commerce. (March 30, 2023). Key insights on improving customer experience among e-commerce executives in 2023 [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/1377446/e-commerce-business-customer-experience-insights/
Wunderman Thompson Commerce. "Key insights on improving customer experience among e-commerce executives in 2023." Chart. March 30, 2023. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/1377446/e-commerce-business-customer-experience-insights/
Wunderman Thompson Commerce. (2023). Key insights on improving customer experience among e-commerce executives in 2023. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/1377446/e-commerce-business-customer-experience-insights/
Wunderman Thompson Commerce. "Key Insights on Improving Customer Experience among E-commerce Executives in 2023." Statista, Statista Inc., 30 Mar 2023, https://www.statista.com/statistics/1377446/e-commerce-business-customer-experience-insights/
Wunderman Thompson Commerce, Key insights on improving customer experience among e-commerce executives in 2023 Statista, https://www.statista.com/statistics/1377446/e-commerce-business-customer-experience-insights/ (last visited November 17, 2024)
Key insights on improving customer experience among e-commerce executives in 2023 [Graph], Wunderman Thompson Commerce, March 30, 2023. [Online]. Available: https://www.statista.com/statistics/1377446/e-commerce-business-customer-experience-insights/
