Almost half of e-commerce decision-makers in the automotive sector thought their company offered an inconsistent online shopping experience, according to a survey published in 2023. Nearly four in ten executives in the online finance sector or working for medium-sized companies answered the same, whereas the average among respondents stood at 33 percent.
Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type
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Wunderman Thompson Commerce. (March 30, 2023). Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
Wunderman Thompson Commerce. "Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type." Chart. March 30, 2023. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
Wunderman Thompson Commerce. (2023). Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
Wunderman Thompson Commerce. "Share of E-commerce Executives Who Think Their Company Offers An Inconsistent Customer Experience across Channels in 2023, by Company Type." Statista, Statista Inc., 30 Mar 2023, https://www.statista.com/statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
Wunderman Thompson Commerce, Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type Statista, https://www.statista.com/statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/ (last visited January 08, 2025)
Share of e-commerce executives who think their company offers an inconsistent customer experience across channels in 2023, by company type [Graph], Wunderman Thompson Commerce, March 30, 2023. [Online]. Available: https://www.statista.com/statistics/1377444/e-commerce-merchants-inconsistent-customer-experience/
